The Customer Service Representative will perform a variety of functions to assist customers who contact the company via phone, e-mail, fax, or in-person.
The majority of these functions are sales-related including providing quotes, processing work orders, scheduling installations and estimates, and completing invoices.
In this position, other office functions including ordering and tracking supplies and organizing sales files.
*GENERAL RESPONSIBILITIES/ESSENTIAL FUNCTIONS*:
Perform a wide variety of office sales and administrative tasks including but not limited to the following:
· Deliver a consistent and high-level of customer service to all United Auto Glass customers.
· Answer the phone professionally and assist those customers promptly.
· Assist walk-in customers with questions, service requests, and product/service selection for auto products in a polite and professional manner.
· Schedule installation appointments for technicians.
· Provide sales support by making follow-up sales calls, collecting deposits, ordering materials, and answering customer questions.
· Respond to phone, email and internet inquiries via professional, written and verbal communication.
· Maintain a clean and professional customer showroom.
· Other duties as assigned
Job Type: Full-time
Benefits:
* On-the-job training
* Paid time off
Experience level:
* 1 year
* 2 years
* 3 years
* No experience needed
* Under 1 year
Shift:
* 8 hour shift
Weekly day range:
* Monday to Friday
Work setting:
* Call center
* In-person
* Office
People with a criminal record are encouraged to apply
Work Location: In person
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