Description:
Purpose:
Under general supervision, oversees the efficient operations of the teller area ensuring excellent customer relations while adhering to policies, procedures, compliance, security, and regulatory requirements.
Supervises and directs the activities of the customer service representatives (CSR’s).
Primary Duties:
The primary duties and responsibilities will include but are not limited to the following:
Adheres to the Bank’s Mission, Vision, Core Values and Core Purpose while providing customers with timely, responsive, and exceptional service in accordance with the Bank’s customer service standards.
Supervises customer service representative functions including coordinating scheduling, providing training, addressing inquiries, and reviewing performance.
Assist in resolving employee satisfaction issues promptly and efficiently.
Run CSR drawer.
Assist staff in investigating outages and correcting errors, and institute corrective measures.
Assist staff in resolving customer satisfaction issues promptly and efficiently.
Responsible for managing the vault, including ordering from and shipping to Fed.
Oversee process for verification of balancing ATM and Vault, ensuring ATM is in good working condition and verifying vault is maintained at an acceptable level.
Oversee the maintenance and repair in the CSR area, such as ATM, tubes, and vault.
New Account Representatives duties, such as opening new accounts – i.
e.
Demand Deposit, Savings, Certificates of Deposit, and IRAs accounts.
Provide training, coaching, development, and motivation to the CSR’s.
Building local awareness and client base through active participation with local professional associations, civic clubs, and networking events.
Will be included in the Saturday rotation.
Working Conditions:
Duties are performed in an office environment in a professional business setting.
Position requires travel when attending community events/meetings, internal meetings/trainings and to banking centers.
Benefits Offered:
Health, Dental, Vision, Life Insurance, Vacation, Sick Time, 401K Match, Tuition Reimbursement, Short-Term and Long-Term Disability, Paid Holidays, EAP.
Requirements:
Qualifications:
The applicant should possess strong problem solving, mathematical and supervisory skills, as well as be able to prioritize workflows.
Must have good organizational skills as well as excellent computer, communication, and people skills.
Must be able to work in a fast-paced atmosphere.
Positive attitude and the ability to multitask are required.
The individual should have a minimum of 3 years customer service or management experience.
Physical and/or Mental Requirements:
May be required to sit or stand for extended periods of time while performing job duties.
May be required to lift and carry up to 30 pounds in the form of cash drawer, paperwork, or other items.
Must be able to concentrate for extended periods of time, paying attention to detail.
EEO/AA/Disability/Vet
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