Front Desk Associate

PART TIME ASSOCIATE NEEDED TO COVER 1ST AND 2ND SHIFTS OR WHEN LAST MINUTE STAFFING CHANGES OCCUR.
AVAILABLE TO WORK WEEKENDS AND HOLIDAYS REQUIRED.
· When guests arrive at our hotel, _*we only have few minutes to make a great first impression*_.
That said, a majority of this responsibility falls in the hands of our front desk agents.
*· A Front Desk Agent will set the tone of the entire experience that our guests will get from their stay.
* A successful Hotel Front Desk Clerk will have various prerequisite skills and qualification, including: * _*Empathetic and Caring*_ * _*Willing to Go Above and Beyond*_ * _*Ability to Anticipate Guests’ Needs*_ * _*Engaging and Inquisitive*_ * _*Always Smiling/ Energetic*_ * _*Knowledgeable/ Resourceful about the Local Area/ Hotel*_ *\*Maintain regular attendance and timeliness\** * *Basic computer knowledge* * *Communicate with housekeeping and maintenance departments to ensure prompt responses to guests’ needs* * *Make guest reservations and operate multi-line phone system* * *Keep the lobby crisp and clean for guests* * *Resolve charge disputes, process corrections and/or adjustments, post charges to accounts,* * *Count drawer and prepare cash deposits·* * *Ensure that the safety & confidentiality of all matters pertaining to guests are met.
* * *Understand and execute hotel emergency procedures if an incident should occur* Job Types: Full-time, Part-time Pay: From $14.
00 per hour Benefits: * Employee discount * Flexible schedule Schedule: * 8 hour shift * Day shift * Holidays * Monday to Friday * Night shift * Weekends as needed Work setting: * In-person Application Question(s): * Have you worked for this company before or any IPD Hospitality managed hotels? * do you know anyone who currently works for this company? If so, how do you know this person? Experience: * Hotel experience: 1 year (Preferred) License/Certification: * Driver's License (Required) Work Location: In person