Job Description
The Account Support Representative is a customer facing role responsible for supporting multiple builder accounts.
This role will build positive relationships with our builders by ensuring a seamless order process, communicating changes and status updates proactively, and facilitating the resolution of order issues as they arise.
Responsibilities
Manage internal and external communications (by phone or email) regarding construction, cabinet orders, order selections, and account questions
Monitor building progress and change orders
Enter orders into Masterbrand systems and manage the invoicing functions of completed orders
Complete appropriate paperwork associated with entering and processing customer orders
Address logistic/carrier issues as they arise and develop resolutions
Prepare accurate contract pricing on orders
Process and authorizes product returns, credits, bills, and payments to 3rd party service agents
Qualifications
High school diploma or equivalent is minimally required
A 2-year or 4-year degree is preferred
Previous Customer Service experience preferred
Ability to read, analyze, and interpret general business information, documents, and regulations
Computer literate
Demonstrated ability to build positive relationships
Organized and able to successfully manage multiple projects or tasks
Additional Information
For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers.
That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business.
Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices.
Visit www.
masterbrand.
com to learn more and join us in building great experiences together!
Equal Employment Opportunity
MasterBrand Cabinets LLC is an equal opportunity employer.
MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws.
MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories.
It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Reasonable Accommodations
MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at staffing@masterbrand.
com.
*Actual pay will vary based on qualifications and other factors
Whatsapp
