Job Description
The Key Holder manages the day-to-day operation of the store as a Manager On-Duty in conjunction with the management team members to maximize sales and customer service and oversees the execution of the Merchandising plan to maintain compliance and store standards.
Roles and Responsibilities
Maximizes profits and customer service by leading assigned category team and operating the store in adherence to all company policies, procedures, and guidelines.
Operates the store as the Manager On Duty in conjunction with the management team.
Maintains the physical security of the store they are assigned, and in doing so is a key-holding member of management.
Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
Maintains category merchandising and cleanliness and ensures operational efficiency.
Maintains used category cadencing and stock levels within the monthly budget.
Trains and develops Associates and Leads.
Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
Audits buyback throughout the day to ensure all policies and procedures are being followed.
Drops off bank deposit and picks up change order as needed.
Consults with the General Manager on associate performance.
Performs other duties as assigned.
Scheduling Requirements
All managers follow the 3 or 4 Manager Rotation schedule, depending on the number of managers in the store.
All managers must have open availability and be able to work opening shifts, closing shifts, or other shifts as needed, OR have availability approved by District Manager if open availability is not possible.
All managers work 45 hours per week.
(40 regular hours + 5 overtime hours)
Core Competencies
Interpersonal Skills
Team Management and Development
Action Orientation
Strong verbal and written communication skills
Qualifications and Education Requirements
21 years of age or older
High school diploma or equivalent, some college preferred
Previous experience in a supervisor role
Successful completion of all required background screenings
Preferred Skills
Computer and cash register skills
Physical and Environmental Requirements
Must be able to stand and walk for extended periods of time
Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
Must be able to lift or team lift objects up to 50 lbs.
, with or without assistance
Must be able to communicate using speech, sight, and sound with or without an assistive device
Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job
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